Contact and Support
Official contact information for service questions, payments, complaints, refunds, and technical support.
If there is a difference between this public page and an approved proposal/invoice, the written approved document becomes the project reference.
Last updated: May 27, 2026Official contact
Email: [email protected]
WhatsApp: +62 899-1115-823
Instagram: @1garis.id
Response hours
We process messages on business days and aim to respond within 1-2 business days.
Technical requests that require checking code, hosting, DNS, domain, payment gateway, AI provider, or third-party integrations may take additional time.
Complaints and disputes
For service or payment complaints, send the issue details, invoice number, payment proof, screenshots, and chronology to [email protected].
We will review complaints reasonably and contact you with a solution, fix, or next step.
