Refund Policy
Refund criteria for website projects, subscriptions, duplicate payments, and digital services.
If there is a difference between this public page and an approved proposal/invoice, the written approved document becomes the project reference.
Last updated: May 27, 2026General principle
Because our service is digital and involves creative/technical work, refunds depend on work status, third-party costs, and obligations already performed.
Every refund request is reviewed based on invoice, scope, payment proof, work progress, assets already created, and third-party costs already incurred.
Refunds that may be considered
Refunds may be considered for duplicate payments, incorrect payment amounts, cancellation before work begins, or services we cannot activate because of our own error.
If work has already started, refunds may be reduced by production costs, administrative costs, research costs, assets already created, and third-party costs already incurred.
Refunds that do not apply
Refunds do not apply to domains already purchased, third-party licenses, payment gateway fees, bank fees, approved work, published content, delivered assets, or business decision changes after deliverables are accepted.
Subscriptions, maintenance, hosting, or third-party services that are already active are not automatically refundable unless there is a written agreement or the service failed because of our error.
How to request a refund
Send refund requests to [email protected] with the client name, invoice number, payment date, amount, payment method, and refund reason.
We will review the request within 7 business days after complete data is received.
Refund method and estimate
Approved refunds will be returned to the original payment method when supported by the payment channel. For card transactions, we do not provide cash refunds unless required by applicable law.
The estimated return time is 7-14 business days after refund approval, but actual timing may depend on the bank, payment gateway, or payment method provider.
